Reviews for Computershare South Africa—which manages over 2 million shareholder accounts for 80% of JSE-listed companies—show significant frustration regarding service efficiency and outdated processes.
Customer Perspectives
Common complaints on platforms like Hellopeter and Trustpilot focus on:
- Outdated Requirements: Heavy reliance on physical mail or couriers rather than digital submissions, which is particularly difficult given local postal challenges.
- Call Centre Friction: Users frequently report long wait times, unhelpful staff, and inconsistent information regarding share transfers or sales.
- Technical Issues: Significant dissatisfaction with website login processes and a lack of user-friendly digital tools.
- Complex Procedures: Processes like estate transfers or profile updates are often described as having excessive "red tape" and slow resolution times.
Employee Perspectives
Employee feedback on Indeed is mixed, often citing:
- Culture: Some appreciate the social atmosphere and supportive immediate managers.
- Operations: Negative reviews highlight a "toxic" work environment in some departments, being overworked, and a lack of growth opportunities for graduates.
- Environment: Earlier reviews (circa 2014) described the office as a healthy and productive environment, suggesting varied experiences over time.
Community Voice
“Dealing with Computershare as an executor has been a nightmare... they insist on physical mail—even though SA's postal system barely works.”
“Toxic work environment. Management does no listen to employees, constantly overworked...”
“With each call I received conflicting information about selling shares. The transfer process is cumbersome.”
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