Reviews for Computershare South Africa—which manages over 2 million shareholder accounts for 80% of JSE-listed companies—show significant frustration regarding service efficiency and outdated processes.
Customer Perspectives
Common complaints on platforms like Hellopeter and Trustpilot focus on:
- Outdated Requirements: Heavy reliance on physical mail or couriers rather than digital submissions, which is particularly difficult given local postal challenges.
- Call Centre Friction: Users frequently report long wait times, unhelpful staff, and inconsistent information regarding share transfers or sales.
- Technical Issues: Significant dissatisfaction with website login processes and a lack of user-friendly digital tools.
- Complex Procedures: Processes like estate transfers or profile updates are often described as having excessive "red tape" and slow resolution times.
Employee Perspectives
Employee feedback on Indeed is mixed, often citing:
- Culture: Some appreciate the social atmosphere and supportive immediate managers.
- Operations: Negative reviews highlight a "toxic" work environment in some departments, being overworked, and a lack of growth opportunities for graduates.
- Environment: Earlier reviews (circa 2014) described the office as a healthy and productive environment, suggesting varied experiences over time.
Community Voice
“Dealing with Computershare as an executor has been a nightmare... they insist on physical mail—even though SA's postal system barely works.”
“Toxic work environment. Management does no listen to employees, constantly overworked...”
“With each call I received conflicting information about selling shares. The transfer process is cumbersome.”
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Kenneth LENNOX
ReplyDeleteFR
•
7 reviews
Feb 25, 2026
Legal Fraud!
I can only agree with others that Computershare is truly an awful outfit. Nearly two and a half years after a family member died and with lawyers (and lawyer costs!) involved my family still cannot retrieve the relatively small sum the deceased had invested. Computershare seem to take over the 'management' of shares and profit by making it all but impossible to subsequently realise the investments. My advice: Know that The Financial Ombudsman will not adress matters unless you have already complained directly to the company concerned and are dissatisfied with the result. So complain straight away (recorded delivery letter) and save time overall. Annoyingly, the law seems to allow financial companies a good deal of freedom as regards the demands they put in place for the release of funds. This allows Computershare (and others) to put endless obstacles in the way... including the awful or non-existent so-called "customer service". Hence my title "Legal Fraud". I believe that title is justified. You might even want to complain about the law to The Financial Ombudsman although they seem to be just another bunch of fairly ineffective "jobsworths". Goof Luck anyway. You'll need it!
link to originaL
https://www.trustpilot.com/reviews/699ee4c22a4a31ca815566fe
How do I contact Computershare South Africa?
ReplyDeleteDo you need to speak to someone? You can call one of our agents via 0800 202 360 or +27 11 870 8206 to go to the Call Centre representative who can best assist you. You can also email BAUAssetReunification@computershare.co.za.